Vivanco is a leading European supplier of consumer electronics accessories, creating connectivity solutions, audio equipment, and computer peripherals.
Vivanco is a multi-specialist manufacturer and distributor of consumer electronics accessories and connectivity solutions. Headquartered in Ahrensburg, Germany, the company offers a broad portfolio that includes audio and video cables, headphones, computer peripherals, smartphone accessories, and power units. Vivanco focuses on providing functional lifestyle technology designed to enhance the daily use of electronic devices, with a presence throughout Europe catering to home entertainment, telecommunications, and personal computing needs.
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To reset the device, plug it in for 12 hours to charge, then press the red dot below 'Master Clear' using a pointed object like a pencil.
Remove both earbuds from the charging case to automatically enter pairing mode. The LEDs will flash red and blue. Select the device name in your phone's Bluetooth settings to connect.
Do not use the device if it appears damaged. Disconnect it from power immediately and consult a professional or Vivanco support for repairs.
You can contact Vivanco support via email at hotline@vivanco.de or by visiting the contact page on their official webfaqe.